Privacy policy and data controls
Fieldwork is a product and service run by Cut the Edge. We interview people at a company to map how work gets done: who does what, which tools are used, and where things wait. This page explains what we collect, why, who can see it, and what you can do about it.
What we collect
- Your account: your name, work email and role, as your company gave them to us. We never guess email addresses.
- Your interview: the audio of the conversation, a written transcript made from it, and your screen only while you choose to share it.
- Your signup agreement: your submitted contact details, the time of acceptance and the exact Terms of Service and Privacy Policy versions. Historical contacts without acceptance evidence are not marked as accepted.
- Your interview consent: the notice version you accepted, the time, and your signature.
- What we learn from the interview: short, source-linked facts about your work (your role, workflows, tools, handoffs), each pointing back to the moment in the interview it came from.
- Your summary review: whether you confirmed or corrected your summary, and the words you wrote.
- How you use Fieldwork: page views, the steps you complete (such as signing in, starting and finishing an interview), error reports, and recordings of how the interview screens are used (clicks, scrolling and layout). These recordings hide all text, everything you type, video and anything you share, so they never show what is said, typed or shared. They are tied to internal IDs, not your name or email.
- Public information about the company (its website and public pages). We don't research individuals.
Why we use it
Only to build your company's Blueprint (a map of how work flows) and the audit your company asked for, and to run the interview itself (scheduling, reminders, resuming where you stopped).
Your data stays with your company
We do not sell your company’s data, recordings, transcripts or uploads to anyone. We use it to deliver the Fieldwork service your company requests. Recordings, transcripts and uploads are stored in encrypted cloud storage; company records are stored in our database. Access is limited by company and role. Third-party providers help us deliver the functions described below.
Who can see what
| Who | What they can see |
|---|---|
| You | Your own interviews, your summary and your corrections |
| Your CEO | The company Blueprint and progress (who has finished, who hasn't). Not your recording or transcript |
Access to company information is limited to authorized people and services for delivery, quality review and support of your company’s requested service.
How we protect your information
- Encryption in storage: recordings, transcripts and uploads are encrypted at rest using AES-256 encryption.
- Encrypted connections: HTTPS protects information sent between your browser and Fieldwork, and between Fieldwork and its cloud file storage.
- Access controls: access to company information is checked by company and role. Raw recordings and transcripts are restricted to the participant and authorized Fieldwork staff who need them to deliver, review or support the service.
- Temporary download links: when we provide a download link for a raw file, it expires after a short period and is issued only after an authorization check.
How information is processed
We use third-party providers to operate Fieldwork. The information they process depends on their function:
| Function | Information used and purpose |
|---|---|
| Cloud hosting and storage | Account details, company records and interview files, to host Fieldwork and store the information used to deliver it |
| Voice and transcription | Interview audio and, while you choose to share it, screen content, to conduct the conversation and create a transcript |
| AI analysis | Interview content, uploads and company context, to identify source-linked facts and draft summaries and the Company Blueprint |
| Public-web research | Company names, website addresses and public company information, to understand the company's public presence |
| Email delivery | Your email address and message content, to send sign-in links, invitations, reminders and service updates |
| Product analytics, error reporting and interface recordings | Page views (web addresses without query strings), steps in the interview process (such as invitation sent, signed in, interview started or finished), model usage and cost, error reports, and recordings of how the interview screens are used (clicks, scrolling and layout). All text, typed input, video and shared-screen content are hidden, so these never show what is said, typed or shared. Linked to internal IDs, not your name or email. Used to find where people get stuck, fix problems and track costs |
Access to company information is limited to delivery, quality review and support of your company's requested service. For questions about the providers handling your information or where processing takes place, contact support@fieldwork.cuttheedge.com.
How long we keep it
Recordings, transcripts and files from interviews are kept until the company's audit report is published, and for 30 days after that. Then they are deleted. The published Blueprint and audit report keep what was learned, without the recordings or transcripts. You can ask for deletion sooner by writing to support@fieldwork.cuttheedge.com.
Your controls
- Pause or stop the interview at any time. Nothing is recorded while it is paused.
- Share your screen only if you want to, and stop sharing at any time. The interviewer never reads personal details aloud (emails, phone numbers, customer names, addresses, account numbers, passwords, salaries).
- Check and correct your summary. Your corrections are kept next to what we wrote; they never silently overwrite it. If you don't answer, we record that you didn't respond, never that you agreed.
- Ask for a copy, or for deletion, of your recording, transcript and summary by writing to support@fieldwork.cuttheedge.com.
Contact
Cut the Edge is responsible for the information described in this policy. Questions about privacy, copies of your information and deletion requests: support@fieldwork.cuttheedge.com.
Version privacy-policy@v6 · updated 2026-10-30