If a signed agreement with your company says something different, the signed agreement wins.

Terms of service

These terms cover your use of Fieldwork, a product and service run by Cut the Edge ("we", "us"). Fieldwork interviews people at a company with an AI voice interviewer, builds a source-linked map of how the company works (the Company Blueprint), and prepares an audit of where work waits, repeats or depends on one person.

You agree to these terms by explicitly accepting them when submitting your contact details or by signing the combined terms, privacy and recording notice before an interview. Our privacy policy explains what we collect and who can see it, and is part of these terms.

Who can use Fieldwork

• Companies use Fieldwork through an account set up by their owner or CEO, either by signing up or by us setting it up for them.
• People invited by their company (employees and contractors) use Fieldwork to take their own interviews and check their own summaries.
• You must be at least 18 and allowed to act for yourself or, if you create a company, for that company.

Your account

• Sign in with the email link we send you, or with a supported sign-in provider. If you choose a sign-in provider, we receive only your basic profile (name and email address), never access to your mailbox, calendar or files.
• Keep your sign-in to yourself. You are responsible for what happens under your account.
• We never create people or guess email addresses. The people in your company's account are the ones your company gives us.

What the company is responsible for

• Inviting only people who work with the company, and telling them why they are being interviewed.
• Having the right to share the information it gives us, such as names, roles and work email addresses.
• Using the Blueprint and the audit to understand and improve how work flows, not to evaluate or discipline individual people based on their interview.

What participants can expect

• You see the recording notice and agree to it before the interview starts. You can pause or stop at any time, and share your screen only if you choose to.
• You can check and correct your own summary. Your corrections are kept next to what we wrote.
• Your company's CEO sees the company Blueprint and progress, not your recording or transcript (see the privacy policy).

Acceptable use

Don't:

• share content you don't have the right to share, or other people's passwords, payment details or health information;
• try to get into accounts or data that aren't yours, or test, probe or overload the service;
• copy, resell or rebuild the service, or use it to train a competing product;
• use Fieldwork for anything unlawful.

We may suspend access that breaks these rules, and we'll tell the company why.

AI and the results

• The interviewer and parts of the analysis are AI. They can mishear, misunderstand or get things wrong. Every fact in the Blueprint links back to where it came from so it can be checked, and our team reviews the audit before it is published.
• The Blueprint and audit are analysis to support your own decisions. They are not legal, financial, tax or employment advice.

Your content and our service

• Your company owns its content: the information, recordings, transcripts, uploads, Blueprint and published audit made for it. You give us the right to store and process that content only to run the service for your company, as described in the privacy policy.
• We own Fieldwork: the software, templates, methods and everything we built, including improvements we make from general learning. We don't use your company's content to train AI models for anyone else.
• If you send us feedback, we may use it to improve Fieldwork without owing you anything for it.

Confidentiality

Your company’s information is confidential. We do not sell your company’s data, recordings, transcripts or uploads to anyone. We use it only to deliver the Fieldwork service your company requests, including processing, quality review and support. Access is limited to authorized people and services for those purposes. We use third-party providers for hosting and storage, voice and transcription, AI analysis, public-web research and email delivery. Our privacy policy describes how information is used for these functions and the safeguards we apply.

Fees and availability

• Fieldwork is offered as it is and may change. Features can be added, changed or removed.
• Fieldwork is currently provided without fees. We do not collect payment for the current service. Any future paid service will require a separate agreement before fees apply.
• We aim to keep the service available and your data safe, but we can't promise it will be uninterrupted or error-free.

Liability

• To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profit, revenue or business, arising from the use of Fieldwork.
• Nothing in these terms limits liability that can't be limited by law.

Ending the service

• A company can stop using Fieldwork at any time by telling its Fieldwork contact. We can end the service with notice, or immediately for a serious breach of these terms.
• When the service ends, the company can ask for a copy of its published Blueprint and audit. We then delete the company's content as described in the privacy policy, apart from what we must keep by law.

Changes to these terms

If we change these terms we'll update this page and its version number below. For changes that matter, we'll tell company owners before they take effect.

Law and contact

These terms are governed by the laws of the State of Delaware, United States, subject to any mandatory rights under applicable law.

Questions about these terms: support@fieldwork.cuttheedge.com.